Contact Us
This page explains how to reach the Best Online Casinos editorial team, what we can help with, and — just as important — what we cannot. We publish research-based reviews of US online casinos. We do not operate a casino, hold player funds, process payments or have access to any account you have opened with an operator. If your message is about a stuck withdrawal or a locked account, the routes further down this page will get you to the right place faster than we can.
What to send us, and where it goes
Use the contact form or email address published on oh-trina.com. There is no single inbox for everything, so tell us in the first line which of these you need:
- Corrections. A bonus percentage, wagering multiplier, expiry window or state availability note that no longer matches the operator's own terms. Include the page and, if you can, a link to the operator's current terms. Corrections get priority over everything else.
- Questions about a review. Why a casino scored what it did, what a rating covers, or how a bonus condition works in practice.
- Bonus and payment questions. General ones we can answer — how playthrough is calculated, what a maximum bonus bet clause does, why a withdrawal sits in review. We cannot see your account, so we can only explain how these usually work.
- Complaints about an operator. We log them and they inform future coverage, but we have no authority to release funds or reverse an operator's decision. See the escalation route below.
- Commercial and partnership enquiries. Clearly marked as such. They are handled separately from editorial and never routed to the people writing reviews.
Please do not send us passwords, full card numbers, Social Security numbers or copies of identity documents. If a query genuinely needs account details, redact everything but the account reference.
Where we cannot help — and who can
An online casino account is a contract between you and the operator. Our order of escalation for a dispute looks like this:
- Contact the casino's own support in writing and ask for a written response. Keep the ticket number.
- Request that it be escalated under the operator's formal complaints procedure. Most licensed sites publish a timescale for a final response.
- If the site is licensed by a state regulator — for example a state gaming commission or racing and gaming board in the state where you play — that regulator accepts player complaints once the operator's internal process is exhausted.
- If the site is offshore and not authorized by any US state, your practical options narrow considerably. There may be no regulator with jurisdiction over your money. That risk is worth understanding before you deposit, not after.
For gambling-related harm rather than a billing dispute, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across the US. Our responsible gambling guide covers deposit and loss limits, self-exclusion and blocking software in more detail.
How we make money, stated plainly
Best Online Casinos earns commission when a reader signs up with some of the casinos listed on this site. That relationship does not buy a position in our rankings, a higher editorial rating or the removal of a criticism. Editorial ratings are our own assessment; they are not customer review scores and they are not the result of anyone on our team depositing or playing. If you believe a listing reads like an advert rather than an assessment, that is exactly the kind of message worth sending us.
Three listings readers ask about most
The contact queries we receive cluster around the largest headline bonuses, because the biggest number is rarely the best value once the conditions are read. Below are the three we are asked about most often, with the conditions that actually decide whether the offer is worth claiming.
Raging Bull — 410% up to $10,000 + 50 free spins
It sits at the top of our list because the advertised ceiling is the largest on the page and the offer pairs a match with free spins rather than choosing one. Our editorial rating is 10.0. What matters in practice: a percentage that high is a multiplier on your deposit, not an amount you are handed, and reaching anywhere near $10,000 in bonus credit would require a deposit far beyond what most readers make. Check the playthrough multiple, whether it applies to bonus alone or deposit plus bonus, the maximum bet allowed while a bonus is active, and any cap on what you can cash out from the spins.
Limitation: large-match offers of this shape typically carry the heaviest wagering of anything on this page, and a single bet over the maximum bonus bet can void the balance. Read the terms line by line before depositing.
Magician Bet — 101% no wagering
Included as the deliberate opposite of a headline-chasing offer. Rated 9.8. A no-wagering bonus means winnings from the bonus are withdrawable without playing through a multiple first, which removes the single most common reason withdrawals get refused. Smaller number, cleaner terms.
Limitation: "no wagering" almost never means "no conditions". Expect a cap on maximum winnings, a minimum deposit, an expiry window and a restricted list of eligible games. A 101% match is also modest next to others here, so readers chasing a large balance will find it small.
Slots of Vegas — 375% plus 50 free spins on Cash Chaser
Rated 9.8, and on the list because the free spins are tied to a named game rather than left vague, which makes the offer easier to value before you claim it. Game-specific spins let you check that title's RTP and volatility in advance.
Limitation: spins locked to one slot suit you only if you want to play it. Winnings from free spins are frequently capped separately from the deposit match, so confirm both figures.
Comparing the headline offers at a glance
Advertised terms only, as published by each operator and checked on Sep 25, 2026. Offers change without notice — verify on the operator's own terms page before depositing.
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.8 |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.8 |
| Uptown Aces | 600% for new players | 9.7 |
| Card Crush | 2 mystery coins and 5 cards on signup | 9.7 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.6 |
| BetUS | 200% up to $4,000 for new players | 9.4 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.2 |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 9.2 |
Two things to read off that table. First, ratings sit within half a point of each other, so the number is a shorthand, not a ranking of value for your situation. Second, the units differ: SC refers to sweepstakes currency rather than dollars, and a bitcoin-denominated cap moves with the exchange rate. Comparing "600%" against "101% no wagering" against "250 SC" is not comparing like with like.
Money questions we are asked before signup
These come up in our inbox constantly, so here is the short version. Specific figures always come from the operator, not from us.
- Cost to take part. Every match bonus on this page requires your own deposit first. A 500% match on a $20 deposit is $100 in bonus funds, not a gift of $2,500. Nothing here is free money, and a minimum deposit usually applies before a bonus triggers at all.
- Paying in. US-facing casinos commonly support debit cards, credit cards (often declined by the issuer for gambling), ACH bank transfers, wire transfers, prepaid cards and, at crypto-friendly sites such as those advertising bitcoin bonuses, digital currency. PayPal and other e-wallets are widely available at state-licensed operators and much less so offshore. Verify availability in your state rather than assuming.
- Getting paid out. Withdrawal routes are usually narrower than deposit routes. Expect a minimum withdrawal amount, a per-transaction or weekly cap, and a first-payout delay while identity checks clear. Crypto payouts are typically quicker than bank transfers; card refunds and checks are slowest.
- Fees. Deposits are often free while wires, checks and some card payouts carry a charge. Some sites allow one free withdrawal per period and charge after that.
- Verification. KYC — photo ID, proof of address, sometimes proof of payment method — is standard and is the most common cause of a delayed first withdrawal. Larger balances can trigger source-of-funds checks. Completing verification early, before you request a payout, saves the most time.
What these sites actually offer
Bonus terms only matter alongside what you can spend them on. Across the operators listed here the catalogue splits into familiar categories: slots, from low-volatility titles that pay small and often to high-volatility games and progressive jackpots where the top prize builds across a network; table games including blackjack, roulette and baccarat, where the house edge is usually lower but which are often excluded from or weighted down in wagering calculations; live dealer rooms streamed with a human croupier; and, at the sweepstakes-style sites such as Card Crush, Zumba Cards and Amazon Jackpots, a coin-based model where you play with virtual currency rather than staking dollars directly. Two things are worth checking on any game: published RTP, and whether the title counts toward bonus playthrough. Slots typically contribute 100%, table games far less or nothing.
The other products these operators run
Several names here are not casino-only. BetUS runs sportsbook and racebook operations alongside its casino, and Bets.FM sits in the same crypto-betting space where sports markets and casino games share one wallet. The practical consequence: a casino welcome bonus and a sportsbook welcome bonus are usually separate offers with separate terms, and a bonus claimed on one side may block the other. Poker rooms and bingo appear at some operators too, usually with their own promotions. If you plan to use more than one product, read whether wagering can be cleared across them or only within the section where the bonus was granted.
Who may play, and the rules that apply
Online casino gambling in the US is regulated state by state, not federally. A handful of states license real-money online casinos; many more permit online sports betting only; some permit neither. Federal law sets boundaries — most notably around interstate wire transmission of bets and payment processing — but whether you may legally open an account is a question answered by the law of the state you are physically in when you play. Licensed operators enforce this with geolocation software, so an account can be legal in one state and unusable across a state line.
Minimum age is 21 in most states with licensed online casinos, 18 in a small number. Sweepstakes and social casino models operate under a different legal framework again and are not available in every state; their eligibility rules are set by their own terms.
Accepting US customers is not the same as being authorized to serve them. Some sites listed on comparison pages across the internet operate from offshore jurisdictions and are not licensed by any US state regulator. Playing at one is not automatically illegal for you, but the consumer protections differ sharply: no state regulator to escalate a dispute to, no state-mandated self-exclusion registry, and no guarantee of dispute resolution. Check the licensing footer on any site before depositing, and read our terms and conditions for the basis on which we publish this information. If you play outside the US, our page on casinos not on GAMSTOP covers a separate market with its own rules.
No casino is completely safe, and no site can guarantee a withdrawal. Treat gambling as paid entertainment with an expected cost, never as income or a way out of financial trouble.
Questions we get by email
Can you get my withdrawal released?
No. We have no relationship with operator payment teams and no ability to act on your account. Ask the casino for a written reason for the delay, then escalate through its formal complaints procedure and, if it holds a state license, to that state's regulator.
How quickly do you reply?
We read everything and prioritize factual corrections. We cannot promise a fixed response time, and we do not staff a phone line or live chat — email or the contact form only.
Will you review a casino I suggest?
Possibly. Suggestions are welcome and we consider licensing status, state availability and the clarity of published terms before adding anything. We do not add sites on request from operators without the same research applied to everything else.
Can I pay to be listed?
No. Commercial enquiries go to a separate contact and are never handled by the editorial team. Placement and ratings are not for sale, which is why some sites we earn nothing from appear here and some that would pay do not.
Why does a bonus on your page differ from the casino's site?
Because operators change promotions without notice. Our listings were checked on Sep 25, 2026, but the operator's own terms page is always the authority. Tell us when you spot a difference and we will update it.
If you are choosing between the offers above rather than writing to us, the useful shortcut is this: compare the wagering multiple and the maximum cashout, not the headline percentage. A 101% no-wagering bonus can be worth more in withdrawable money than a 600% match you can never clear. When you know which conditions you can live with, read the operator's full terms, then decide. More about who we are and how we research is on our about page.